Refund & Return Policy
30 Day Money Back Guarantee
We want you to be completely happy with your Lucimoras. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, provided the shoes are unused and unworn.
You must ship the shoes and email us the tracking number within 30 days of delivery. Sending a return request within 30 days does not extend this deadline.
How to Exchange or Return an Item
Before sending any shoes back, email support@lucimora.com to request return instructions and the correct return address. The address shown on our website is not our return warehouse address. Do not ship your shoes until our team has provided the return address.
- Email us first. Include your order number and tell us whether you would like a refund or exchange.
- Wait for the return instructions. Our team will email you the correct return address and instructions.
- Pack the shoes securely. Use the original packaging or similar protective packaging. Include your name and order number with the parcel.
- Arrange return shipping. Because returns are shipped internationally, we do not provide return labels. You are responsible for arranging and paying for return shipping. Please use a trackable shipping service and send the shoes to the return address our team provides.
- Send us the tracking number. Ship the shoes and email the tracking number to support@lucimora.com within 30 days of delivery. Keep your shipping receipt. Once we receive and inspect the shoes, we will process an eligible refund or exchange.
Exchanges
If you need a different size or style, tell us when you email your request. Exchanges are subject to availability. We will confirm any applicable shipping costs before proceeding. An exchange for a different product may also require payment of a price difference and a re-delivery fee.
Returns and Refunds
Eligible refunds are issued to the original payment method. Original shipping fees are non-refundable. Please allow 3–5 business days for us to process an eligible refund after we receive and inspect the returned shoes. Your payment provider may take additional time to make the refund available.
Damaged or Defective Items
If your shoes arrive damaged or defective, please contact us within 7 days of delivery so we can investigate promptly. Include your order number and photos of the issue. If you discover a defect later, contact us when you notice it. We will review the issue and arrange an appropriate remedy at no additional cost to you. Please contact us before shipping the shoes back so we can provide instructions.
Purchases Through Affiliates
Purchases made with an affiliate promotion code are excluded from our voluntary return and refund offer.
Unpaid Customs Charges and Unclaimed Packages
Customs duties and taxes charged by the carrier are the customer’s responsibility. If a customer declines to pay them or does not claim the package, the carrier may return, lose, or dispose of it.
Declining delivery or leaving a package unclaimed does not count as a return to Lucimora and does not automatically qualify for a refund. If the package is returned to us, we will review its condition and the available refund options. If it is lost or destroyed, please email support@lucimora.com so we can review the tracking and circumstances.
Contact Us
To request a return or exchange, or to ask a question about your order, email support@lucimora.com.
For order cancellations, please see our Cancellations Policy.