Refund & Return Policy

30-Day Money Back Guarantee

We want you to be completely happy with your Lucimoras. If for whatever reason you are not completely satisfied with your purchase, you can exchange them or return them for a refund within 30-day from the date of delivery, provided they are in unused and unworn condition. Your satisfaction is our top priority!

Easy exchanges & returns

1. Contact us: Click here to submit a request for a return or a refund.
2. Instructions: Our team will provide detailed return instructions, including the return address.
3. Packaging: Securely pack the item(s) in the original or a similar packaging.
4. Shipping: Send the item(s) to our nearest warehouse (China or Bulgaria, Europe) using a trackable and insured shipping method at your expense. Make sure to include your order number and name in the shipping label so we know it’s from you.
5. Proof: Provide proof of return with a picture of your shipping receipt provided by the courier. Once we receive and verify the item(s) are unused and unworn, we will process your refund or exchange promptly.

Returns specifics:

1. Exchanges

• Requests: If you need a different size or style, specify this when initiating the return. We’ll do our best to accommodate, subject to availability.
• Fees: Size exchanges are free, but exchanges for other products will incur a re-delivery fee and any difference in cost.

2. Return & refund

• Method: Refunds will be issued to the original payment method. Please reach out to customer support (support@lucimora.com) to initiate your return.
• Fees: Shipping fees are non-refundable. You will be responsible for re-shipping the item to our closest warehouse (China or Bulgaria, Europe).
• Timeline: Please allow 3-5 business days for processing after we receive the returned item(s).

3. Damaged or defective items

If you receive a damaged or defective item, contact us within 7 days of delivery. We’ll arrange a replacement or refund at no additional cost to you. Your peace of mind is important to us!

4. Order cancellation:

Need to cancel your order? Contact us right away! If it hasn't been processed yet, you'll get a full refund. If it has been processed (usually within 24 hours), we can't cancel it, but you can still return it following the above return steps. Refunds usually take 3-5 business days.

5. Purchases through affiliates

Items bought with an affiliate promotion code are non-refundable and cannot be returned. This helps us maintain the integrity of our affiliate program.

Exceptions:

1. Custom fees

Orders with unpaid customs fees cannot be returned or refunded.

2. Unclaimed packages

If you fail to claim your package, the courier will destroy it. Since it won’t be returned to us, we cannot issue a refund or send a replacement.

Contact us:

Contact our customer support team at support@lucimora.com